ITIL Service Now Incident Manager

ITIL Service Now Incident Manager

Apply By: 7/31/2020
Incident Manager job in Apple Valley MN

Job Description

·         Act as the Single Point of Contact for managing incidents and outages

·         Collaborate with the Customers Service Management team if any during Incident Management process definition and documentation

·         Liaise with the Business and IT stakeholders both internal and external during Major Incident P1P2 Management Process  outages

·         Track incidents escalated to 3rd party vendors or customer retained organization to closure

·         Perform aging analysis on tickets and send appropriate reports to the tower leads

·         Perform audits on sample incident records for quality of incident log and information

·         Review Incident  availability SLAs for compliance and initiate appropriate action plan

·         Review problem tickets created in correlation with the incident influx

·         Liaise with problem management teams for initiating RCA and permanent fixes

·         Conduct regular meetings with the support teams and address their issues  concerns

Job Detail

  • Job Title
    ITIL Service Now Incident Manager
  • Location
    Head Quarters
  • Type
  • Employment Status
    Full-Time Salaried
  • Career Level
  • Required Skills
    ITIL, ServiceNow, Incident Management, etc
  • Experience
    5 - 0
  • Education
    College - Under Graduate
  • Military Status
  • Disability Status

IntelliFusion is a Technology Company based in NJ with employees working from all over the world. We employ the best talent to work and improve our client's business, processes and technologies.

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